Mobile Heartbeat and pCare Partner to Deliver Integrated Patient Experience and Care Team Communication

WALTHAM, Mass. — February 7, 2019 Mobile Heartbeat®, a leading provider of mobile healthcare enterprise solutions that improve clinical workflow and care team communication, today announced a technology integration partnership with pCare (formerly TVR Communications), a healthcare information technology company dedicated to developing best-in-class interactive patient systems. Through integrating the MH-CURE mobile clinical communications and collaboration smartphone platform with the pCare Interactive Patient System platform, the companies are enabling new communication capabilities between patients and staff that result in improved operational efficiencies and better informed and more satisfied patients.

 

Patients seeking non-clinical assistance typically don’t know who to contact. However, through Mobile Heartbeat’s Care Team Query API, pCare can query the real-time staff assignments maintained in MH-CURE and display them on any pCare enabled device in the patient’s room. This includes television, tablets, electronic whiteboards and other mobile devices. Non-clinical patient requests initiated from pCare, such as changing room temperature, meal tray removal, extra blankets, etc., can be routed to the correct person immediately via MH-CURE. The care team member can then acknowledge via MH-CURE that they are responding to the request, which is displayed to the patient through any pCare-enabled device.

 

“Patient care teams understandably change due to staff scheduling, which can confuse and frustrate patients, adding stress to their hospital stay,” said Mike Detjen, COO at Mobile Heartbeat. “Through the MH-CURE and pCare integration, patients can always see who is on their care team, make requests that are sent to the appropriate person and view the status of their request.”

 

“Connecting patients to the people on their care teams has been a challenge we are driven to overcome,” said Mark Cortina, CTO at pCare. “The pCare interactive patient experience system enables patients to be informed, engaged and, ultimately, satisfied during their hospital stay, inspiring improved outcomes. Integrating with Mobile Heartbeat, we give patients additional communication capabilities that make it possible for them to keep track of their care team and get immediate assistance when they need it.”

 

Mobile Heartbeat will be demonstrating its integration with pCare’s Interactive Patient System platform at HIMSS19, taking place February 11-15 in Orlando, Florida. They will be offering demos in Mobile Heartbeat’s Booth, #4179.

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About pCare

pCare provides pCare™ Interactive Patient Systems and related services to millions of patients and hundreds of leading hospitals and health systems. For 70 years, pCare (formerly TVR Communications) has helped healthcare providers improve the patient experience and achieve sustainable improvements in patient satisfaction and quality of care. pCare Interactive Patient Systems are rated KLAS Category Leader, Interactive Patient Systems in the 2019, 2018, 2017, and 2015/2016 Best in KLAS: Software & Services report. For more information, visit www.p-care.com.