Driving Customer Success

Customer success is at the heart of what we do

The success of our customers is ingrained in the culture at Mobile Heartbeat. By collaborating closely with our customers, we are able to equip their staff with the tools they need to get the job done, minimizing time spent on the computer and returning time to caring for patients.

Success at Scale

As one of our longest partnerships, HCA Healthcare has been empowered to roll out Mobile Heartbeat to every one of its nearly 200 hospitals. The benefits of implementing this technology boosted staff satisfaction, enhanced patient care and improved operations.

  • 190 hospitals
  • 122 million secure texts annually
  • 63 million bed alerts annually
  • 45,000 beds covered

Rapid and Reliable Emergency Response

The leaders at Eisenhower Health have taken full advantage of Mobile Heartbeat’s flexibility by integrating with their existing incident command for emergency response. When an active shooter threatened the wellbeing of their patients, staff and visitors in 2018, they analyzed the data to improve processes and leveraged our real-time communications to keep everyone safe. Learn more about Eisenhower’s story.

  • 480 acute-care beds
  • Nearly 200,000 user-generated communications each month
  • 7% increase in patient satisfaction
  • Length of stay reduced from 4.2 to 3.8 days

The Foundation for Mobility

Freeman is an organization that strives to provide its staff with technology customized to their unique needs. So, when they found Mobile Heartbeat, the flexibility of integrations and customization capabilities opened a world of possibility. They’ve found success from using our platform as the foundation of their clinical technology portfolio.
  • 3 hospitals
  • 460 beds
  • 13,000 InterApp Launch Points® each month, including pathways to scheduling, rounding and medical reference applications