Who to Watch at HIMSS19

As the largest Healthcare IT conference in the country, HIMSS has hundreds of education sessions to choose from, ranging in topic from cybersecurity to operations analytics. With all of these sessions and just four days to attend them, how will you know which sessions to attend?

We’ve perused the schedule and have compiled a list of the top seven events, including some by our partners and customers, that you definitely won’t want to miss this year.

1. Nursing’s Unique Role in Care Coordination

Nurses play a critical role in care coordination, directly affecting patient outcomes. That’s why it’s so important to evaluate how effective your hospital’s care coordination is. This session will focus on first defining care coordination, then identifying opportunities and challenges nurses and nurse leaders may encounter, to better enhance the process.

When: Monday, Feb. 11

8:45-9:45 a.m.

Where: Room W311A

2. Mobile Heartbeat Welcome Reception

Kick off HIMSS19 the right way, with an intimate gathering at the Blue Martini. Rub elbows with the Mobile Heartbeat team and our partners, including Apple, while enjoying signature cocktails and appetizers. Please note, registration is required for this event.

When: Monday, Feb. 11

7-9 p.m.

Where: Blue Martini Orlando

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3. Leveraging EHRs to Discover Effective Care Coordination Practice Partners

The world of communication and collaboration is constantly evolving, and no two facilities are alike in the workflows they develop and use. From HIMSS: “This unique session offers a data-driven framework that relies on social network analysis along with electronic health records (EHRs) to infer provider interaction networks, matches of patient medical needs to care teams and clinical impacts of different care team models.”

When: Tuesday, Feb. 12

10:30-11:30 a.m.

Where: Room W207C

4. Clinical Impact and Value of Workstation Single Sign-On

CHRISTUS Health assessed the workflow and financial value of single sign-on computer workstations in their facilities. Mobile Heartbeat is currently working on mobile SSO capability with our partner, Imprivata, which will allow users to save even more time otherwise spent logging into each of their programs individually. The dollar amount saved for this kind of SSO feature, according to CHRISTUS Health, comes to about $168,000 per facility.

When: Tuesday, Feb. 12

12-1 p.m.

Where: Room W311E

5. A Practical Approach to Medical Technology Capital Planning

How do you know when it’s time to retire old medical equipment, and when it’s time to invest in something entirely new? How can you know what sort of technology you should be implementing? This session will explore a few different strategies from Yale New Haven Health for tackling this common problem in an effective and responsible way.

When: Wednesday, Feb. 13

11:30 a.m.-12:30 p.m.

Where: Room W304A

6. Integrating Acute and Post-Acute Care to Improve Outcomes

This session takes a deep dive into how Lancaster General Health and Landis Homes (a senior care facility) partnered to collaborate and coordinate care in order to decrease readmission rates, shorten length of stay, reduce skilled nursing costs and improve care planning. Walk away with a better understanding how you can develop unique and important operational workflows, and maximize efficiency.

When: Wednesday, Feb. 13

1-2 p.m.

Where: Room W304E

7. Predictive Analytics for Data-Driven Care Management

As an innovation leader in the healthcare space and new Mobile Heartbeat customer, Beth Israel Deaconess has successfully implemented predictive analytics to improve care for more than 200,000 patients they serve in the Boston area. By marrying their IT and clinical teams, they were able to leverage this new technology in a meaningful and groundbreaking way.

When: Wednesday, Feb. 13

2:30-3:30 p.m.

Where: Room W208C

HIMSS can seem overwhelming by the vast number of resources available to you. By attending the right sessions and networking effectively, you’re sure to make the most of your time there. And remember to add these events to your agenda and register beforehand for any closed sessions—we’ll see you there!

Meet the Engineer: Abu Batjargal

As Mobile Heartbeat continues to innovate and transform the clinical communication space, we’re looking for employees who are eager to work on an important product that affects hundreds of thousands of users. Our new monthly article series highlights some current engineers who exemplify our values and are helping us work towards our goal of improving communication in healthcare.

This month’s interview is with Abu Batjargal, a recent graduate at Brandeis University, who started at Mobile Heartbeat as an intern.

How Did You Hear About Mobile Heartbeat?

A friend of mine in college was working at Mobile Heartbeat and really enjoying it, and he agreed to pass my resume along for an internship. Before I knew it I was interviewing for the position, and they were really good about explaining what the company does and making me feel more comfortable.

I had the internship from the summer of my junior year through senior year, and when I graduated I knew I wanted to continue at Mobile Heartbeat.

What Initially Interested You About Our Company?

At first I was just looking for something that would give me experience. Then, as I learned more about what the company does and spoke more with current employees, I became really interested in how this mobile app is actually used in hospitals and how the work done at Mobile Heartbeat actually affects real people.

What Were You Looking for in a First Job?

General practical experience was very important [to me]. At least at Brandeis, for the computer science major, it’s a lot of general theories to get you in the computer science mindset, but to actually be working with these specific frameworks that we use here, you get the hands-on experience of working with different technologies. I think that’s pretty important.

How Have You Liked Working at Mobile Heartbeat?

It’s been great. During my internship, in the beginning, I knew nothing about the code that we use here or development in iOS, but my managers at the time were really good about giving me challenging projects while also helping me work through them. So as I got to do more bug fixes or implementing new features I started to learn a lot about it, and then from there on I’ve been able to branch out into different parts of what makes this whole system work.

Even though it’s my first job, I do like the fact that I’m able to come in every day and be excited to work on solving important problems. A lot of people think of an office job as this mundane thing that you do day in and day out, but if you have projects that challenge you and make you think about solutions then you can be excited to do the work that you have to do.

How Do You Feel About the Work You’ve Been Doing?

It’s a good balance of challenging and fulfilling work. I think in the grand scheme of things, we’re working on a product that is literally in the hands of people who make a big difference in other peoples’ lives.

One of the big things that resonated with me was when one of our customers were here, they were talking about the 2017 shooting that happened in Las Vegas and how our system was being used at one of their hospitals there. That kind of brings back this sense that we’re doing something that’s affecting the real world. That kind of exemplifies the importance of doing good work and making sure this product is the best it can be, so that it can be reliable and useful, and remain that way.

To learn more about working at Mobile Heartbeat, visit our careers page, or call 781-238-0000. 

5 Key Takeaways From MHUG 2018

Our second annual user group is over, and we’re pleased that it had everything a user group should: It was collaborative and informative. We celebrated our customers’ (many) successes and brainstormed even more ideas to build upon our platform.

Though MHUG only spanned three days, those days were completely packed with exciting and important information. If you couldn’t make it this year, you’re probably wondering what you missed, so we’ve boiled all our amazing presentations and breakout sessions into five key takeaways about our platform and how our customers are interacting with it.

Watch our video recap from MHUG 2018!

1. Mobility Tools Get Clinicians Back to the Bedside

As we learned from Dr. Robert Crupi at New York-Presbyterian, physician engagement is so important to maximizing the time-saving benefits of a communication and collaboration solution like the MH-CURE Platform. Developing buy-in from physician leadership early on in the process of rolling out a clinical communication & collaboration platform can ensure that your staff will engage more fully with the technology once it goes live. When this type of widespread buy-in occurs early on, the impact of a mobility platform on patient care are realized that much faster. When care team members can rely on secure smartphones for real-time alerts and information, they spend less time running around and more time with their patients.

2. Collaboration Is King

It seems so simple, but you’d be surprised how many units can feel siloed in their respective facilities. Evolving out of the pre-smartphone model of communicating can take some getting used to. This is why at the outset of implementing a new communications platform, analyzing communication pathways, establishing baselines and measuring benchmarks is critical to breaking down communication barriers between departments. As the famous saying goes, if you can’t measure it, you can’t improve it. Our customers are seeing their benchmarking efforts driving real results across their enterprise. Being able to communicate directly with anesthesiologists or pharmacists via MH-CURE in your area means you can collaborate more effectively, and that ease of information translates to improved patient outcomes.

3. Our Customers Are Doing Amazing Things

This one is obvious, but it can’t be overstated. Here at Mobile Heartbeat, we like to think of our customers as partners because we become so involved in setting up their clinical communication workflows and making sure they have everything they need for success. That’s why we were so excited last week to see exactly what they’ve been up to. From Eisenhower Health’s improved nurse call response times (seven seconds, down from four minutes) to Yale New Haven Health’s incredible work with their neonatal intensive care unit, our customers have derived impactful, measurable outcomes through their implementations of our platform.

4. Fewer Alarms + Dynamic Roles = Happy Nurses

Alarm fatigue is an infamous culprit behind nurse and physician burnout. Another common challenge in the acute care setting is knowing who else is on the care team for a patient and how to contact them. Our platform solves for both of those problems and has resulted in much happier clinicians and improved HCAHPS scores across the board. Samantha Herold at Yale New Haven Health explained that the NNICU has seen a two-thirds reduction in alarms, while Michelle Fisher said Lancaster General Hospital has recorded a six-decibel drop in noise levels, shortly after launching MH-CURE. A quieter facility means clinicians aren’t needlessly distracted, and patients can focus on healing.

5. It Only Gets Better From Here

We shared our product roadmap for 2019 and where we plan to take Mobile Heartbeat in the future. Through a series of hands-on breakout sessions, but we also discussed with our customers ways they’d like to see us grow, and how we can create tools to better meet their needs. Needless to say, Mobile Heartbeat users have a lot to look forward to in the coming year!

This is why we look forward to MHUG every year. The environment of collaboration and idea sharing is what fuels our innovation and keeps us positioned as a leader in clinical communication and collaboration.

If you missed out on MHUG this year, don’t worry—we’ll have some information about #MHUG19 in January! We hope to see you there.

Mobile Heartbeat Reaches 100k Monthly Active Users (and Counting)

As a scale-up company, Mobile Heartbeat has been around for a few years (nine, to be exact), and we started small. When we were just a newborn company, we had to make some big decisions about how we wanted to measure our growth in order to better understand our product and our customers. From the start, we’ve been counting the number of users logging into MH-CURE, the functions they’re using and how often they’re using them, among other metrics.

We’ve grown a lot in the years since we first started measuring these communication events, and we’re excited to announce we recently surpassed our benchmark goal of 100,000 monthly active users in the MH-CURE platform. This is a huge accomplishment for our company, and it’s a testament to the value we provide to our customers.

The Meaning of MAUs

The “active” part of monthly active users (MAU) is what we’re so excited about. It’s one thing to receive an account in MH-CURE through your hospital, and quite another to use the platform often enough to obtain real value from it. By measuring MAU, we’re able to make sure our end users are seeing impactful results from our product.That’s why MAU is one of the fundamental metrics within our Value Hierarchy—a key to measuring the importance of user adoption in achieving greater efficiency, financial savings and ultimately better patient outcomes for the enterprise health systems.

A communication system is only as valuable as the number of people using it. This can be quantified through Metcalfe’s Law, which states that the value of a communication network equals the square of the number of participants. Using this calculation, value becomes exponential when every end user has access to MH-CURE.

What This Means for Mobile Heartbeat

The companion metric to this is MAU per facility, which has also reached an all-time high of 979. This means that, on average, almost a thousand employees at each of our customers’ facilities uses Mobile Heartbeat on a regular basis. Having that many active users in just one location indicates that MH-CURE is fully involved in the communication and collaboration process for these enterprises. And we’re finding that many employees across the health enterprise find value in adopting MH-CURE. It’s not just doctors or nurses or even all clinicians in general—all clinical and operational roles at a facility are using the platform.

That’s how we know we’re reducing friction across the healthcare enterprise. Over 100,000 users are saving precious time on thousands of small interactions, which adds up to thousands of hours saved. Clinician satisfaction is up because they’re operating at the top of their license, and patients are happier because the process of receiving quality care is more efficient.

Looking to the Future

So, where do we go from here? At Mobile Heartbeat, quantity isn’t our sole focus. Quality is important too. That’s why we’ll continue to grow our platform so our end users get as much out of it as they possibly can.

Maximizing adoption across a health system has been a crucial goal, but we also want to make sure we’re anticipating and meeting the needs of our customers and end users. We’re enabling our customers to look deeper into the data generated by their users so we can help them understand their existing workflows. We consider things like who’s communicating with whom, when they reach out and what they’re saying to each other. This helps us identify any communication gaps and offer solutions to optimize clinical and operational workflows.

By better understanding how our customers are using MH-CURE, we can continue to add functionality and tailor the platform to empower care teams. Over time, this will help us create new workflows and streamline existing ones to maximize the value we bring to large health systems.

We’re also excited by the many new integrations certified through our CURE Connect Interoperability Program. With a growing collection of open, standards-based APIs, our 100,000+ users have never been more connected to the mission-critical systems that support them. From nurse call to sepsis monitoring and alerting, to configurable InterApp Launch Points, our focus on interoperability continues to deliver more value and ROI to our customers and their users.

So, ecstatic as we are to have hit this milestone, we aren’t resting on our laurels. Instead, we’re just getting started. We consider this accomplishment one of many more to come, and we’re rolling up our sleeves to get to work. You can expect to see expanded support and functionality available to our customers through MH-CURE as we continue to take advantage of the amazing growth opportunities ahead.

10 Teams. 12 Hours. One Hackathon.

The Mobile Heartbeat team hosted our first ever hackathon recently at our headquarters in Waltham, Massachusetts. In the face of technological difficulties, time constraints and good old-fashioned bugs, our employees spent 12 grueling hours bringing their ideas to life.

What Is a Hackathon?

We’re glad you asked. A hackathon isn’t about hacking into computers or compromising security. Rather, it’s an opportunity for our employees to take a day to work together on new ideas, passion projects and improvements to the MH-CURE platform.

Hackathons have been criticized in the past for producing a lot of vaporware—typically, participants are given free rein over what they’ll be working on, so you get a lot of unfocused, pie-in-the-sky ideas. That’s why we decided to do a Mobile Heartbeat-specific hackathon, in order to innovate around our communication platform.

“I thought it was the time to help bring people from different groups within Mobile Heartbeat together,” said Brian McKee, our engineering manager, who first came up with the idea. “A hackathon is about innovation, team building, doing something you don’t normally do at work and having fun.”

Hacking the MH-CURE Platform

Out of the 45 ideas our employees came up with, we selected the 10 strongest pitches and organized into teams. From there, each team (roughly five people each) worked diligently throughout the day to put together a working prototype or a proof of concept.

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Projects ranged in scope and involvement, from implementing new device-tracking systems to updating photo capture technology. While each concept was unique, they all had one thing in common: They each brought additional value and functionality to our product.

Because the teams only had 12 hours to produce a working proof of concept, it was all hands on deck from the start. Mobile Heartbeat is fortunate to have dedicated staff—many team members arrived before 7 a.m. to get started, and they were all still there, plugging away, well after sunset.

“The best part was that there was no real competition during the hackathon. Members of one team were willing to spend precious time during the event helping other teams,” McKee said. “My team ran into a technical issue and a member of another team helped us resolve it, even though they were busy working on their idea. The hackathon was truly about building teamwork.”

There Can Only Be One Winner (or Four)

Just as those initial 45 ideas had to be whittled down to 10, only one of the 10 would be crowned victorious. Two runner-up ideas were selected as second and third place, and an additional fourth prize was awarded for the most cross-functional team, meaning the project team had non-developer hackers.

“I wasn’t sure if many of our employees outside engineering knew what a hackathon was,” McKee said. “Even if it was just engineering, I did think we could come up with some creative ideas, build some prototypes, and just have fun for a day. However, it exceeded my expectations as employees from marketing, support, solutions, project management, sales and business development all participated.”

Each hacker on the winning teams was awarded a cash prize, and the first-place team will also receive resources to implement their idea on a larger scale.

Everyone is excited for next year’s hackathon. At the rate our company is growing, next year’s event could be much bigger in size.

“I’ve been told by numerous people that it was their best day so far at Mobile Heartbeat,” McKee said. “It wasn’t just about making MH-CURE better, but making our internal processes better, too.”

Get Excited for MHUG 2018!

We’re a little less than a month away from our second annual Mobile Heartbeat User Group conference, and we couldn’t be more excited to see you all in Sunny Isles Beach, Florida. We’re ready to get down to business—with an agenda packed full of VIP speakers and innovation sessions, you’re sure to come away with new learnings, ideas and strategies to make an impact on clinical communication and collaboration at your organization.

Our speakers this year include clinical and operational leaders from several prestigious medical centers, and have specializations in clinical team data, device management and physician engagement. These experts will be sharing accomplishments and lessons learned on topics like:

  • Developing strategies and frameworks to track the impact of the MH-CURE platform alongside other clinical and operational systems.
  • Best practices for managing large fleets of hospital-owned devices, from install to deployment to ongoing upgrades and maintenance.
  • Engaging users and encouraging adoption of CC&C across all functional roles in the healthcare enterprise.

In addition to our client presentations, attendees will enjoy breakout sessions tackling problems around clinical communication data, technical dashboard setup, end-user responsibility, alert management and more. These innovation sessions will provide customers with the tools they need to fully take advantage of all the functionality MH-CURE has to offer.

Get to know our speakers a little better before MHUG:

  • Annette Brown, Director of Clinical Informatics at Eisenhower Medical Center
  • Heather Johnson, Application Director at Hospital Corporation of America
  • Michelle Fisher, BSN, RN, RNC-OB, Clinical Informatics Specialist at Lancaster General Hospital
  • Robert Crupi, MD, Chief of Corporate Health and Wellness at New York-Presbyterian
  • Samantha Herold, Clinical Engineering Integrations and Imaging at Yale New Haven Health

From the Mobile Heartbeat team, attendees can expect to gain an exclusive look into the 2019 roadmap and the longer-term strategy of the MH-CURE Platform. You will meet:

  • Bill Nussdorfer, Head of Product
  • James Webb, VP of Professional Services
  • Mike Detjen, Chief Operating Officer
  • Ron Remy, Chief Executive Officer
  • Saji Aravind, Chief Technology Officer
  • Tyler Gayman, Product Manager

We hope you’re as excited as we are for MHUG 2018.

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Building a Mobility Team (With a Little Help From Mobile Heartbeat)

Rolling out an enterprise communication platform at your hospital can seem like a massive undertaking—with so many moving parts, where do you even begin? Mobile Heartbeat will guide you through every step of the installation process, and one of the most crucial things that we do is set you up for operational success. Our goal is to create a client team that can support you and keep your clinical workflow moving smoothly.

I’ve learned a lot during my eight years at Mobile Heartbeat—we’re installed in 120 hospitals now and recently hit 100,000 monthly active users. With such a robust foundation, I’ve seen it all in terms of implementations, so I know what can go right and what can go wrong.

Every hospital is different, so knowing how to compile a mobility team that works for your specific hospital can feel like a daunting task. However, my goal is to make this process easier for you, so I’ve compiled this guide of best practices so you have an idea of where to begin.

1. Assign a Dedicated Tech-Savvy Project Manager

A considerable amount of planning and cross-functional collaboration is necessary to enable effective communication in healthcare environments. For this reason, your project manager should understand the value of implementing a clinical communication platform like MH-CURE. They should also be able to coordinate the various departments that need to be involved in making this a success.

As clinical communication spans both the technical and clinical sides of a hospital, it helps to have someone that is already familiar with both sides—this could be someone involved in rolling out EMR updates or CPOE. The most successful projects we’ve run tend to start with an infrastructure and a well-defined process for connecting to alerting systems. These systems could support standard nurse call use cases or advanced AI-based alerting use cases such as sepsis prevention. Regardless, having a process in place to integrate with an alerting system is key. Therefore, the project manager should be comfortable with technology and able to deliver against the benchmarks your clinical leadership has set.

2. Visionary Clinical Leaders Are Key

Without a comprehensive understanding of your hospital’s clinical workflows, your mobile communication solution may not be as successful as you’d like. For that reason, clinical leadership should understand the time-, cost- and life-saving measures a communication platform can offer each of the care teams.

I’ve seen multiple clients face an uphill battle when they don’t engage the clinical leadership team early enough—they aren’t able to set the policy required to build up their core network, and it can derail the whole project.Fortunately, a little preparation can help you avoid this problem. Our Clinical Implementation team will help you:

  • Set your smartphone policy.
  • Highlight clinical workflows to address.
  • Create a communication plan to educate and inform your users.
  • Provide a set of benchmarks you can measure success against.

3. Get A Product Owner Who Can Deliver

A great product owner will be the driving force for executing on and delivering the vision that clinical leadership has. This person should be able to leverage our growing platform for minimal end-user disruptions, application updates and monthly security patches.

Many hospitals have specific workflow needs when setting up their communication systems, and the product owner is responsible for communicating those needs to us during installation. We partner with all of our sites and often, the product owner’s requests help us develop communication workflows to bring users back to the bedside. For the application enhancements to be available you need a team that can manage the devices.

4. Find Your “Glass Team”

A number of organizations are developing a mobile device management (MDM) team or a “glass team” that provides support for anything with a touchscreen. These teams tend to fit very well into the established IT departments at our client hospitals.

While building a glass team might not be possible at smaller hospitals, we recommend it because MDM contributes to the mobility of clinicians. MDM is also a key component of our rollout, and we work with our clients on the front line to keep MH-CURE working for your clinical teams.

The practice of tracking and maintaining mobile devices has improved significantly over the years but is still far behind the desktop PC tools that are available. Device tracking is an ongoing process that we will help put in place to keep devices available to end users, fully charged with the applications that are needed.

5. Establish A Support Team

As with any new technology, the first point of escalation for users is contacting the support team. That’s why establishing a support team is so important when you’re rolling out a new communication platform.

We have worked with a number of different support teams and can develop a support matrix to provide a timely and efficient response to end-user issues, from device Wi-Fi problems to nurse call alert optimization. We also organize training sessions and provide materials to keep your support team up-to-date on new releases and solutions.

With your mobility team in place, you’re one step closer to implementing practices for effective communication in healthcare. Fortunately, Mobile Heartbeat can help you the rest of the way. Learn more about how we can transform the way you communicate with your clinical team.

5 Considerations when Designing Software for Clinicians

As the User Experience Lead at Mobile Heartbeat, I’ve had the opportunity to spend time learning from our clinical users around the country. I’ve had the unique opportunities to shadow ER nurses on chaotic night shifts, observe an open-heart surgery on the OR floor, and of course, conduct hundreds of user interviews. Not only has this helped me build a deep respect for our users and the critical role they play in healthcare, it has helped me build a deeper understanding of their unique goals, frustrations, and workflows. At Mobile Heartbeat, one of our chief responsibilities is to understand our users and deliver a quality product to empower them. I’d like to share some insights we’ve learned along the way and outline five key considerations we use when designing software for clinicians.

 

Clinicians are highly mobile
Clinicians in the hospital are always on the move. The average nurse walks about 5 miles per day at work – hence the comfy shoes. It is common to see one of our users speed walking down the hall, pulling a phone out of their scrubs, and shooting off a quick text to a care team member before jumping into the next patient room. Because of this, it is important that we ensure our user experience is incredibly simple and intuitive. Our UI needs to be familiar, buttons need to be properly sized (or oversized), the use of color needs to be clear and intentional, and consequential interactions need to have confirmations to prevent “fat fingering.” These are all critical details that we are mindful of as we continue to evolve our product. Although subtle nuances, all of these elements create an overall simple application that improves efficiency and patient care.

 

Clinicians are highly distracted
Picture yourself trying to send an urgent text with three patient monitoring alarms going off, a patient coding in front of you, and the rest of the care team scrambling around you. This would certainly make you forget about that button tucked away off screen, or what that beautiful, but abstract, icon means. When clinicians are interacting with software in time-dependent, life-or-death situations, it dramatically increases the cognitive load of user interactions. Therefore, in MH-CURE we avoid forcing our patients to memorize, interpret, or learn elements in the application. By making calls-to-action clear, apparent, and on-screen, it becomes easier to react effectively in times of crisis.

 

In MH-CURE, we’ve designed a persistent banner to ensure that urgent communications never go unnoticed. Additionally, we use recognizable iconography and colors to clearly identify critical elements within the app. When in a text conversation, sending an urgent text is always visible on screen and one step away.

 

Not everyone is familiar with modern technology
Hospitals are typically huge, diverse environments, and this results in a highly diverse work force. Therefore, we made sure to avoid assumptions about our users and their technical expertise, accessibility needs, and ability to successfully interact with software. While it is important to always design for users with limited comfort with technology, it is also important to enable power users and provide them the tools to optimize their workflows. We continue to work on this balance as we evolve the user experience.

 

Hospital networks can be unreliable
In a perfect world there would be no dropped calls, lost texts, or poor call quality. This isn’t the case in our daily lives, and certainly not the case in the hospital environment. No matter how advanced the infrastructure is in a hospital, you will always find an issue in the corner of that specific unit, elevator, or hallway. While we don’t have control over this as a software vendor, what we can do is design our software to respond to these events appropriately. Therefore, we always provide feedback to the user to notify them when interactions are unsuccessful, when the network is down, and when external events are preventing them from using the application effectively.

 

We’ve designed a persistent banner to clearly display during connectivity issues.  Additionally, we always provide feedback to users through alert dialogues and status changes when messages fail to deliver. 

 

Not all clinical workflows are the same
We can all assume that the typical day of a cardiothoracic surgeon is very different from an ICU nurse. However, it is also important to understand that the workflow of an ICU nurse at one hospital can be very different from one at another hospital. Through collaboration with our users and in-house clinical optimization team, we understand the unique considerations of different hospitals and solve for all users when creating our software solutions. MH-CURE supports the entire enterprise, not just a specific subgroup of users. We recently released a new user interface, which was intentionally designed to address this need for flexibility and customization in the future.

We keep all of these considerations in mind as we continue to evolve our user experience at Mobile Heartbeat. We believe that truly great products are built by investing in understanding the thousands of tiny details that make up the daily experiences of our users. Through continued collaboration with our customers, we remain dedicated to evolving the MH-CURE Platform and dramatically improving our users’ ability to communicate and collaborate faster and more effectively.

 

 

Discovering your Data with CURE Analytics

During my 9 years as an ER nurse, I learned to look at the big clinical picture; bearing in mind that the canvas was made up of many smaller brushstrokes. The canvas would be stored in the back of my mind until I had to retrieve it to solve a bigger problem, sometimes examining each brush stroke. As part of Mobile Heartbeat’s Optimization team I take this same approach to advising our customers using data analytics.

In order to help our customers first adopt and then optimize their clinical and operational workflows (the canvas), we utilize CURE Analytics to discover how each user, role, unit or department is performing. We focus on who is communicating, who they communicate with, what type of user role they have, and most importantly, how many users are part of that role. We begin to think in terms of numerators and denominators knowing that rates in addition to raw numbers will help us understand the meaning of this communication picture. Our goal is to assist our customers climb step by step up the clinical communication & collaboration Value Hierarchy. In this post, I will share three data-guided questions to consider when implementing an enterprise clinical communication and collaboration platform like MH-CURE.

 

What are the barriers to utilization?
It’s easy to look at the “good” numbers. Finding the high utilizers can help us understand what works for individuals, departments and roles. High utilizers are often quite verbal about the benefits they reap using MH-CURE. Conversely, those who are not utilizing the platform to its fullest capability are also a source of important information. Consider these people like your best friend who will actually tell you that you probably shouldn’t wear that dress without your Spanx. Drill down into their experiences to discover the source of their adoption woes. Ask the hard questions.

Utilization Analysis Tips:

  • Look for low utilizers, determine if their role should require higher utilization.
  • Speak with them and their leadership to find out why they are not communicating more frequently.
  • Do they need educational reinforcement?
  • Does their workflow require some adaptation?

In one case, we discovered low utilization of users in a role. After presenting the data to leadership, it was discovered that the end users over time lost access to devices, so they were unable to use the application. Leadership arranged for these users to get devices immediately. Within six weeks, the group had an increase of 64% texts/user from the pre-deployment phase.

 

How can we use this data to contribute to operational efficiency?
Let’s look at those brush strokes that comprise the big picture. Carefully evaluate who is texting/talking to whom. Is there anyone left out of the communication loop? Is there a silo? At one site, five users in the role “perioperative turnover assistants” (PTAs) were ranked in the top ten highest utilizers for a particular month. This was unexpected, so we delved into the communication habits of the PTAs. We learned that they were communicating almost exclusively by group text as well as communicating exclusively within their role.  Are your perioperative techs only communicating with each other? Do they require supplies from central sterile, or stretchers from transport? It can be easy for new users to fall into old communication patterns. Encourage communicating outside of their silo to promote greater adoption. Sometimes it’s not the number of communications you send or receive, but also who you involve in the communication.

In most cases, outliers are what encourage me to probe deeper into the data. In one case the outlier was the number of communications in conjunction with the user role. Who would ever imagine that Speech Language Pathologists (SLPs) would be a “power group”? The evidence was clear with over 630 texts per user in the quarter. The next part of the process was to determine who the SLPs were talking to and what they were talking about. Most of their communication was with the nurses, techs, radiology and transport. What they were talking about told a story of not only great communication, but also of enhancing patient safety through communication. Analyzing the communications with our customer, we discovered most of the texts included dietary restrictions that would help to prevent a compromised patient from aspirating. Having this type of information in the palm of your hand can help prevent patient safety events that could potentially lead to patient harm.

 

How can we use this data to promote adherence to benchmarks and KPIs?
How are sites using structured data? Are there quick broadcasts that are relevant to their unit? Examine current broadcasting and text patterns for themes and repetition, consider the service line and acuity of the unit.  It may be helpful to a busy staff for a charge nurse to send out a broadcast as a reminder to change central line dressings if due. But meeting KPIs may not necessarily be a job relegated solely to the clinical staff.

When considering enterprise communication, let’s think about “supply chain” the unsung heroes of patient care. I’d like to submit, for your consideration that no KPIs could be met if we didn’t have the supplies to complete the tasks. EKGs can’t be done without electrodes. ORs cannot function without sterile trays and equipment. Environmental services can’t make “ready beds” without cleaning supplies. With this in mind, each time you think of a KPI, think of how the materials needed to complete the task in the allotted amount of time get to where they need to be. Now think about how the people in supply chain communicate with each other and with their internal customers. Through monthly reporting, we found that 5 out of 10 of the highest utilizers at one site belonged to the supply chain.

 

In conclusion, every bit of data contains some insight into the bigger picture. With CURE Analytics, you have the accessibility to examine your data, own your successes and failures, create a plan and make your path to success as you climb the CC&C Value Hierarchy. The MH Optimization Team is of course, here to help.

Introducing CURE Analytics

Throughout Mobile Heartbeat’s history we have been on the cutting edge of mobility, helping hospitals improve clinical communication and collaboration across the country. The MH-CURE platform has enabled faster communication, opened up historically strenuous lines of communication, and improved patient outcomes. In June alone, we processed over 20 million communication events.

However, for hospital leaders, something has been missing.

As the MH-CURE platform has evolved, clinical leaders have expressed the need to better understand clinical and operational communication pathways within their organizations. Today’s leaders realize that each individual unit may have unique workflows, and to improve safety, efficiency, and patient experience, they need the ability to track and measure these workflows. Quietly, Mobile Heartbeat has been listening to these needs and working to develop a solution.

Today, Mobile Heartbeat is proud to announce the launch of CURE Analytics.

CURE Analytics opens the gates to all historical data of our mobile communication platform, MH-CURE. Our new analytics tool enables hospital leaders to discover insights from a platform integrated throughout clinical and operational workflows. Analysis of this data grants leadership the opportunity to measure and continuously improve communication processes and quality within their environments.

Keeping with our passion for integrated and interoperable hospital systems, CURE Analytics is driven by a data warehouse that can be connected to a hospital’s existing business intelligence tool, such as Tableau or Crystal Reports. Additionally, with CURE Analytics, a hospital’s technical team can combine Mobile Heartbeat data with other hospital system data in an internal enterprise data warehouse. This flexibility puts the power of the hospital’s communication data back into the hospital’s hands, allowing leadership to transform data into insights and drive patient-centric initiatives.  

Turn Data into Insights with CURE Analytics:

  • Drive MH-CURE adoption and prove workflow ROI
  • Discover previously unknown communication channels and workflows
  • Monitor usage trends over time with comparative analysis
  • Measure initiative effectiveness with pre- and post-implementation analysis

Specifically, hospitals can drive MH-CURE platform adoption by monitoring user log in trends, which can be analyzed over time to look into trends by unit, role, and individual user.  A login trends report can be shared with floor leaders, empowering your clinical leaders to help drive adoption throughout a hospital, moving forward a mobile communication cultural change.

Once adoption is realized, hospital leaders can gain insight into which roles are the biggest communicators using the MH-CURE platform. Not only will CURE Analytics provide data on how many texts are being sent, but you can also better understand the context and meaning of those texts. Recently, we discovered that medical transport represented some of the highest usage numbers within a specific hospital. Working with our customer to dive deeper into this data we discovered what these users were communicating about. In analyzing this data with the communication’s context, we can identify opportunities for improved patient admittance and discharge processes. This otherwise missed opportunity will help drive an improved patient experience and reduce bed turnaround time.

The insights provided with CURE Analytics are endless. This powerful tool enables customers to access and run reports against all historical usage across the MH-CURE Platform.

In our next blog post we will provide an in-depth example of the power of this data!