Fast, reliable support is key to the Mobile Heartbeat experience. Our Customer Support team has the expertise and commitment to keep your mobile healthcare apps up and running, day in and day out.
24 x 7 Support
Our healthcare software solutions are engineered for reliability. But just in case, our experienced Support Team is ready and waiting to resolve any issues that may arise with your Mobile Heartbeat systems. We provide:
- Toll-free Support Line available 24 x 7 x 365
- Rapid response: from 1 hour for critical issues to 1 day for low-impact issues, with critical issues closed within 1 day.
- Regular feature enhancements in response to customer requests and user feedback.
- Comprehensive product documentation is conveniently available online in our Resources section.
We make your life easier with proactive maintenance of our healthcare software solutions. Our Customer Support team proactively notifies your in-house support personnel of any upcoming maintenance releases for our mobile healthcare apps. And we coordinate with your team to schedule remote delivery of releases at your convenience to minimize impact on your end users.