Through hundreds of Mobile HeartbeatTM deployments, our experienced team has gained tremendous clinical communications expertise. Through our Professional Services, we put that expertise to work for you, ensuring you receive the maximum benefit from our solutions.
Achieve a smooth, on-time deployment of your Mobile Heartbeat solution with our proven implementation process that includes:
- Dedicated Project Manager who serves as a single point of contact with accountability for a successful deployment.
- Detailed implementation plan clearly defining project goals, scope and timeline.
- Regular communication throughout the process, providing updates on status and issues.
- Solid commitment to identify and resolve issues quickly and collaboratively with your team.
- Comprehensive, on-site testing of all system functions to ensure optimum performance.
- Classroom and on-shift training for users and admins, including “Super-user” troubleshooting training.
Workflow Optimization Services
Tap the full power of Mobile Heartbeat™ solutions to improve healthcare workflow with our Workflow Optimization services. Working closely with your clinical team, Mobile Heartbeat specialists can develop a tailored clinical communications workflow strategy that takes your efficiency to new heights. Our process includes:
On-Site Discovery—Our clinical communications specialist comes to your institution to assess your existing clinical communication workflows, tools and technology.
Workflow Analysis—Based on this understanding, we perform a thorough analysis to identify trends, potential inefficiencies and opportunities for improving your clinical communications and collaboration workflows.
Optimization Strategy—Leveraging the insights revealed in our analysis, we provide a comprehensive strategy for optimizing your healthcare workflow with Mobile Heartbeat solutions.