Amy H. Ricords, MEd, BSN, RN, NPD-BC is the Chief Nursing Officer for Peak Outcomes, a healthcare communication and integrations consulting firm. She has 24 years nursing experience ranging from acute care, home care, rehab direct care nursing and leadership. Amy has spent the last 13 years of her career in senior nursing leadership positions with expertise in clinical education, nursing quality, project management, and nursing informatics. Amy is also the Director of Nursing Professional Advancement for the Pennsylvania Action Coalition and leads the state efforts to produce a Nurse Residency program and committee for education advancement in nursing. She is passionate about supporting nurses (whether that is with technology or education) so nurses can support our patients.