Meet the Engineer: Abu Batjargal

As Mobile Heartbeat continues to innovate and transform the clinical communication space, we’re looking for employees who are eager to work on an important product that affects hundreds of thousands of users. Our new monthly article series highlights some current engineers who exemplify our values and are helping us work towards our goal of improving communication in healthcare.

This month’s interview is with Abu Batjargal, a recent graduate at Brandeis University, who started at Mobile Heartbeat as an intern.

How Did You Hear About Mobile Heartbeat?

A friend of mine in college was working at Mobile Heartbeat and really enjoying it, and he agreed to pass my resume along for an internship. Before I knew it I was interviewing for the position, and they were really good about explaining what the company does and making me feel more comfortable.

I had the internship from the summer of my junior year through senior year, and when I graduated I knew I wanted to continue at Mobile Heartbeat.

What Initially Interested You About Our Company?

At first I was just looking for something that would give me experience. Then, as I learned more about what the company does and spoke more with current employees, I became really interested in how this mobile app is actually used in hospitals and how the work done at Mobile Heartbeat actually affects real people.

What Were You Looking for in a First Job?

General practical experience was very important [to me]. At least at Brandeis, for the computer science major, it’s a lot of general theories to get you in the computer science mindset, but to actually be working with these specific frameworks that we use here, you get the hands-on experience of working with different technologies. I think that’s pretty important.

How Have You Liked Working at Mobile Heartbeat?

It’s been great. During my internship, in the beginning, I knew nothing about the code that we use here or development in iOS, but my managers at the time were really good about giving me challenging projects while also helping me work through them. So as I got to do more bug fixes or implementing new features I started to learn a lot about it, and then from there on I’ve been able to branch out into different parts of what makes this whole system work.

Even though it’s my first job, I do like the fact that I’m able to come in every day and be excited to work on solving important problems. A lot of people think of an office job as this mundane thing that you do day in and day out, but if you have projects that challenge you and make you think about solutions then you can be excited to do the work that you have to do.

How Do You Feel About the Work You’ve Been Doing?

It’s a good balance of challenging and fulfilling work. I think in the grand scheme of things, we’re working on a product that is literally in the hands of people who make a big difference in other peoples’ lives.

One of the big things that resonated with me was when one of our customers were here, they were talking about the 2017 shooting that happened in Las Vegas and how our system was being used at one of their hospitals there. That kind of brings back this sense that we’re doing something that’s affecting the real world. That kind of exemplifies the importance of doing good work and making sure this product is the best it can be, so that it can be reliable and useful, and remain that way.

To learn more about working at Mobile Heartbeat, visit our careers page, or call 781-238-0000. 

5 Key Takeaways From MHUG 2018

Our second annual user group is over, and we’re pleased that it had everything a user group should: It was collaborative and informative. We celebrated our customers’ (many) successes and brainstormed even more ideas to build upon our platform.

Though MHUG only spanned three days, those days were completely packed with exciting and important information. If you couldn’t make it this year, you’re probably wondering what you missed, so we’ve boiled all our amazing presentations and breakout sessions into five key takeaways about our platform and how our customers are interacting with it.

Watch our video recap from MHUG 2018!

1. Mobility Tools Get Clinicians Back to the Bedside

As we learned from Dr. Robert Crupi at New York-Presbyterian, physician engagement is so important to maximizing the time-saving benefits of a communication and collaboration solution like the MH-CURE Platform. Developing buy-in from physician leadership early on in the process of rolling out a clinical communication & collaboration platform can ensure that your staff will engage more fully with the technology once it goes live. When this type of widespread buy-in occurs early on, the impact of a mobility platform on patient care are realized that much faster. When care team members can rely on secure smartphones for real-time alerts and information, they spend less time running around and more time with their patients.

2. Collaboration Is King

It seems so simple, but you’d be surprised how many units can feel siloed in their respective facilities. Evolving out of the pre-smartphone model of communicating can take some getting used to. This is why at the outset of implementing a new communications platform, analyzing communication pathways, establishing baselines and measuring benchmarks is critical to breaking down communication barriers between departments. As the famous saying goes, if you can’t measure it, you can’t improve it. Our customers are seeing their benchmarking efforts driving real results across their enterprise. Being able to communicate directly with anesthesiologists or pharmacists via MH-CURE in your area means you can collaborate more effectively, and that ease of information translates to improved patient outcomes.

3. Our Customers Are Doing Amazing Things

This one is obvious, but it can’t be overstated. Here at Mobile Heartbeat, we like to think of our customers as partners because we become so involved in setting up their clinical communication workflows and making sure they have everything they need for success. That’s why we were so excited last week to see exactly what they’ve been up to. From Eisenhower Health’s improved nurse call response times (seven seconds, down from four minutes) to Yale New Haven Health’s incredible work with their neonatal intensive care unit, our customers have derived impactful, measurable outcomes through their implementations of our platform.

4. Fewer Alarms + Dynamic Roles = Happy Nurses

Alarm fatigue is an infamous culprit behind nurse and physician burnout. Another common challenge in the acute care setting is knowing who else is on the care team for a patient and how to contact them. Our platform solves for both of those problems and has resulted in much happier clinicians and improved HCAHPS scores across the board. Samantha Herold at Yale New Haven Health explained that the NNICU has seen a two-thirds reduction in alarms, while Michelle Fisher said Lancaster General Hospital has recorded a six-decibel drop in noise levels, shortly after launching MH-CURE. A quieter facility means clinicians aren’t needlessly distracted, and patients can focus on healing.

5. It Only Gets Better From Here

We shared our product roadmap for 2019 and where we plan to take Mobile Heartbeat in the future. Through a series of hands-on breakout sessions, but we also discussed with our customers ways they’d like to see us grow, and how we can create tools to better meet their needs. Needless to say, Mobile Heartbeat users have a lot to look forward to in the coming year!

This is why we look forward to MHUG every year. The environment of collaboration and idea sharing is what fuels our innovation and keeps us positioned as a leader in clinical communication and collaboration.

If you missed out on MHUG this year, don’t worry—we’ll have some information about #MHUG19 in January! We hope to see you there.