The Value Hierarchy for Clinical Communications & Collaboration

This is the third in a series of blogs that define the value hierarchy for hospitals implementing a Clinical Communications and Collaboration (CC&C) solution. The first blog Metcalfe’s Law and Plans Coming Together discussed the need for an enterprise CC&C platform in order to best support all clinicians and ancillary staff across the facility. Our second blog, It’s About the Number of Users, Not the Number of Hospitals, focused on the need to drive adoption of the enterprise platform among all potential users in the facility, not just certain roles or departments. These two factors form the basis for identifying and unlocking the true value of CC&C platforms.

Smoother Workflows:
Once your hospital has implemented an enterprise CC&C platform and enabled true enterprise-wide user adoption, you can understand existing workflows in new ways by understanding who communicates with whom. This discovery process identifies inefficiencies, creating opportunities to streamline current workflows and develop new workflows you might not have known existed.

Greater Efficiency:
The workflow discovery provided by the Mobile Heartbeat platform helps your hospital improve the way your staff and clinicians communicate and coordinate tasks. Behavior is the true indicator of how a workflow functions. Someone may say or think that they are doing a task or process in one specific way, but the data provided by the MH platform shows they are doing it another way. For example, our data shows the importance of ancillary staff in overall workflow. Pharmacy, lab techs, transport, and EVS all play roles at key points in the care of a patient. Understanding workflow blockages and gaps, and then using the MH-CURE platform to streamline those workflows leads to greater efficiency.

Let’s look at the efficiency of patient movement, an important metric in hospitals. There are the “checkpoints” in a patient’s journey, one of which is the ED to the admissions process. A patient is assessed in the ED, where the decision is made to admit the patient. The hospital must find a bed and move the patient to that bed to initiate care. By providing hospitals with the data to understand what happens during that process, our customers have achieved a 25 percent reduction in the total time for that process. With discharges, there’s a 10 to 15 percent time reduction. These time reductions improve the patient experience while providing tremendous monetary value.

Improving Patient Outcomes:
Most importantly, when processes move more quickly and smoothly, no one benefits more than the patients because clinicians can be more responsive and attentive. We’re seeing data that shows that the quality of care has improved, and that’s what it’s all about. We’ve seen the time for a stroke patient to go from examination to a CT scan and to medication reduced by 40 percent. A significant time reduction like that is very meaningful with life-threatening situations where the time to intervention is critical. Another use case we are seeing relates to sepsis. Speed is essential when risk of sepsis is identified. Our CC&C platform enables automated messages to be directed to the specific care team member for that patient, saving time, and ultimately lives.

It’s an exciting time and we’re just getting started. Maximizing these benefits is dependent on a true CC&C enterprise platform with enterprise adoption. Once you have that, the opportunities for workflow and patient outcomes are limitless.

Making Mobility “Future Proof”

We just hosted our first Mobile Heartbeat Users Group (MHUG) meeting where our clients were gathered for 2 days of clinical, technical and product information sharing. It was fantastic to see our clients interacting and sharing their challenges, goals and success stories, as they deploy smartphones featuring our software.

My favorite moments were when customers shared their use cases with each other on how they have extended and expanded the functionality of Mobile Heartbeat well beyond what we initially expected. They have future-proofed their investment in smartphones via these new, expanded uses.

Here are just a couple of highlights:

A multi-site hospital network customer has used the camera capability within Mobile Heartbeat to deploy two programs they call, SnapPharmacy and SnapService. In SnapPharmacy, when clinicians have a question for a pharmacist, they are encouraged to “snap” a photo of the item in question, including the item’s labeling and bar code, and text their question along with the photo to the “Pharmacist On Duty”. Note that the Pharmacist on duty is a Dynamic Role within Mobile Heartbeat and our software routes the text to the individual who is currently serving in that role. The answer comes back to the clinician via a text message directly from the pharmacist.

Similarly, SnapService is a program that encourages the hospital staff to take and text photos of maintenance issues – such as broken floor tiles or lightbulbs needing replacement – directly to the hospital’s maintenance team. This client is now developing an API that will enable these text requests to automatically initiate a service order and kick-off the repair work.

Another client explained how their hospital utilized the LaunchPoints within Mobile Heartbeat’s MH-CURE platform to customize the software at their facility. LaunchPoints can either launch applications or websites. In this case, they selected three clinical websites that are now accessible from within Mobile Heartbeat via the landing screen. The nursing staff no longer must leave the patient bedside and log in to the hospital’s intranet to access the websites. As the client explains, “the nurses love being able to access valuable information via MH-CURE instead of interrupting care to find a computer to log in to.”

Our LaunchPoints are simple to customize. In fact, the client created these on their own, and they plan to launch other applications in the future:

Micromedex: Evidence-based clinical decision support and referential content, real-time clinical surveillance, and patient education.

Up-to-Date: Evidence-based clinical decision support resource, trusted worldwide by healthcare practitioners to help them make the right decisions at the point of care.

IV Compatibility: Tool to pinpoint potentially dangerous IV drug combinations.

Creating Connections at the First Annual Mobile Heartbeat User Group Meeting

We’re excited to host the first annual Mobile Heartbeat User Group (MHUG) meeting. Over the next two days, attendees will share insights and feedback on the impact of Mobile Heartbeat products and services, network with each other and discuss key issues affecting the industry.

Mobile Heartbeat CEO, Ron Remy, will kick off the conference, welcoming our guests and sharing the Mobile Heartbeat road map for 2018 and beyond. We are working on several exciting and strategic initiatives to expand our offering as we continue to address our customers’ evolving needs and workflows.

Jonathan B. Perlin, MD, PhD, MSHA, MACP, FACMI, President, Clinical Services and Chief Medical Officer, HCA, is the keynote speaker presenting: From Promise to Practice: Closing the Data Loop for Learning, Improvement and High-Performance Healthcare. Dr. Perlin will present best practices focusing on how to track and analyze user data to improve workflows and patient care.

Later in the conference, Annabaker Garber, PhD, RN, Chief Nursing Informatics Officer, HCA, will dig in deeper and present MH-CURE Impact by the Numbers: User and Adoption Analytics, looking specifically at how Mobile Heartbeat has impacted processes, costs and patient outcomes at HCA.

We’re delighted to also have Allen Hsiao, MD, Chief Medical Informatics Officer, Yale-New Haven Health System, who will discuss the positive impact of smartphone communications platforms like MH-CURE on academic medical centers.

From NewYork-Presbyterian we welcome Rosemary Ventura, Chief Nursing Informatics Officer, who will tell us about the Real Mobile Communications of New York. Rosemary has led the successful implementation of Mobile Heartbeat’s MH-CURE platform across the NYP network, where more than 11,000 current Mobile Heartbeat users across the network of hospitals execute over 70,000 communications events per day.

We will also dig down into many of the industry “hot topics” during the meeting in break-out sessions. From communications and alerting policies, to device security management around BYOD, and how to encourage successful physician adoption to maximizing your technology investments and interoperability.


National Health IT Week 2017

It’s National Health IT Week! From October 2-6, stakeholders from across the Health IT industry will come together to shine a spotlight on the tremendous impact and benefits of IT on healthcare.

We are pleased to be a corporate partner of National Health IT Week as we acknowledge all the ways technology can improve healthcare delivery, access and outcomes. HIMSS and the Institute for e-Health Policy launched #NHITWeek in 2006 — and just look how far the industry has progressed and grown since then. It’s an exciting time to be part of the health IT community.

One of the key topics of National Health IT Week is technology’s role in healthcare transformation. And that transformation can be seen in the way mobile platforms have streamlined processes, reduced costs, improved communication, and changed how clinicians interact with each other and with their patients, ultimately enabling better patient care.

Mobile healthcare technology platforms have come a long way since the iPhone was launched a decade ago, and are now ubiquitous throughout the healthcare system. Smartphones have enabled the development of clinical communications and collaboration mobile tools. This burgeoning technology category in healthcare improves healthcare delivery and safety by connecting the enterprise and increasing efficiencies and collaboration. It is also delivering on the promise that IT will expand access to quality care, increase economic opportunity and make communities healthier.

At Mobile Heartbeat, we’ve developed an enterprise mobile communications platform with the goal of helping our customers transform and advance their processes in order to be more efficient and patient-centric. We partner with our customers’ IT and clinical teams to really understand their needs, their goals and their protocols, and have developed a platform that is responsive to those specific criteria.  And we do that by focusing on these four pillars:

Unified clinical communications – one consistent user experience for encrypted text messaging, secure voice communications and care team presence.

Patient-centric collaboration – immediate access to caregivers assigned to a specific patient, or all patients assigned to a specific caregiver. This enables effective communication for nurses and physicians

Role-based workflow – easily create group broadcast messages by role, engaging the right team members faster and more efficiently.

Connecting the enterprise – integrate high-quality voice and secure messaging with patient-specific medical records, lab results, nurse call, notifications, and more single, intuitive application on each care team member’s smartphone.

Keep up with the discussion and events by following #NHITWeek on Twitter, LinkedIn and Facebook.