Yale-New Haven Hospital Implements the Mobile Heartbeat Clinical Smartphone Application

Mobile Heartbeat today announced that Yale-New Haven Hospital (YNHH) has streamlined clinician communications using the MH-CURE (Clinical Urgent REsponse) smartphone application, thereby improving clinical workflow and tying clinicians closer to the patient as well as others involved in patient care.

Yale New Haven Hospital’s Success

No success is sweeter than realizing that you have provided your customers with measurable impact and value.

Such is the case with Yale-New Haven Hospital, which has streamlined its clinician communications using MH-CURE. As a result, the hospital has improved clinical workflow and tied clinicians closer to the patient as well as others involved in patient care. The ultimate outcome is increased responsiveness to patients and greater patient satisfaction. See the full case study.

Yale New Haven Hospital first implemented MH-CURE to improve patient care team workflow in its adult and pediatric emergency departments, then rolled out the smartphone application in its medical and surgical departments. MH-CURE was most recently implemented in intensive care units and emergency departments at all of the other hospital campuses of the Yale New Haven Health System.

Yale New Haven Hospital conducted a study before and after the MH-CURE implementation in its emergency departments to determine how long it took for the clinicians to communicate with one another. They found that the amount of time required for clinicians to locate and transmit information to one another was greatly reduced — from 54 to 17 seconds — allowing staff to spend more time with patients and thus provide better patient care.

Yale New Haven Hospital also surveyed its clinicians, 75% of whom said they now found it “easy” or “very easy” to communicate with colleagues using MH-CURE. Close to 75% said that MH-CURE has improved patient workflow and patient safety.

We look forward to working with you and writing your own hospital’s success story.

See the press release issued today announcing Yale New Haven Hospital’s (and Mobile Heartbeat’s) success.

That Moment When You Know You’ve Arrived

Less than two years ago, we made a splash in the healthcare communications market with the official public launch of our MH-CURE® clinical smartphone application. At the time, we were giving the healthcare technology industry press and analyst communities their first look at our unique product.

Recently, one of the premier global analyst firms, Gartner Inc., recognized Mobile Heartbeat as a player in the industry by including us in its Market Guide for Clinical Communication and Collaboration. (See the press release) The Guide reinforces the value of our MH-CURE clinical smartphone application to healthcare providers and distinguishes our company as a leader in care team coordination and management. It also sets the stage for opportunities to educate customers on what differentiates our solution — secure smartphone access to all clinical communications and patient data, the ability to get a real-time view of the availability and status of other team members at all times, communications to users on-site, off-site and at multiple locations and the ability to choose between BYOD or sharing hospital-supplied devices.

Here is our product profile in the Market Guide:
“MH-CURE software is built around the company’s Dynamic Care Team Directory. For each patient, the current status (such as busy, available or off-duty) of the entire care team of clinicians is displayed in near real time. This enables the patient’s care team to connect easily with one another via text, voice or video. In addition, MH-CURE provides multi-facility patient views. This enables clinicians to view and work with all of the patients under their care across the enterprise, regardless of the clinician’s actual location either inside or outside the hospital. MH-CURE also includes a set of API’s for connecting to other clinical applications, and the software can share user credentials and patient context with other applications. This enables the clinician to navigate quickly to other clinical smartphone applications, while staying within a specific patient of interest on each app device.”

Available free to Gartner clients and for a fee to others, the Market Guide for Clinical Communication and Collaboration can be found here.


Unified Communications, and the Smartphone in Healthcare

As I was enjoying dinner at a local restaurant recently, I happened to notice a young couple, sitting in a booth nestled in the corner (a very romantic setting, mind you). They had paused their conversation and the man was leaning close to his plate, iPhone held hovering over his recently delivered and yet untouched dinner plate. Suddenly, FLASH, the booth was flooded with light, then there was a flurry of typing on the phone (I can only assume a rapid Facebook posting of the culinary experience), and finally the placement of the iPhone on the corner of the table (just in case anyone decided to “comment” on his posting, which would assuredly require a prompt response, I imagine). Then it was back to dinner for the both of them, smiling and conversing like there was never an interruption in their dinner date.

I will admit, while glancing down at a plate of Pasta Pomodoro, that MY dinner was exquisitely fresh and tangy with ripe tomatoes and aromatic garlic, prepared perfectly (al dente, mind you) and likely, if possible, would’ve received at least three stars on Yelp. However, it is puzzling to me exactly when we decided that we needed to pictorially share our culinary experiences with our friends on Facebook.

If we had to snap a picture with our Kodak Instamatic 110 (Google it, Millennial – it was really a thing), run the film down to our local pharmacy, wait two days to get the pictures developed, pick them up (throwing out the bad pictures of ourselves we don’t want anyone to see before leaving the store) and then drive around to our friends’ houses to show them photos of our dinners from two nights ago, we probably wouldn’t do it. I certainly don’t REMEMBER doing that myself, back before Facebook.

The consolidation of technologies (and the increased improvements in digital camera CCD technology) allows us all to carry ONE device, capable of instantly communicating with our friends and family via voice, text, and the Internet, AND snapping (very good quality) pictures from the same smartphone. According to a 2014 article from Statista and referencing a report from Shutterfly, 81% of photo takers in the U.S. used a smartphone.

Unified Communications certainly is a marketing buzzword that means different things to different companies using the term. However, consolidating communications into a consistent, unified experience for the user is a goal many healthcare organizations are trying VERY hard to accomplish. Integrating secure voice, text, photography modules and video conferencing, while protecting PHI in transit and at rest for clinicians communicating with each other inside and outside the hospital is THE ultimate goal. Having each of those pieces managed by multiple devices is troublesome, complex, AND expensive, not to mention unwieldy for a physician or nurse looking for space in a scrubs pocket. Providing a true, unified clinical communication experience in ONE device is something Mobile Heartbeat’s MH-CURE® successfully achieves.

Now, if only we could figure out a way for the host or hostess to REMOVE the camera module from diners’ smartphones, and leave it with the coat check. Dinner dates would be more personal, and my Facebook newsfeed could get some relief.

Mobile Heartbeat Listed as a “Representative Vendor” in Gartner’s Market Guide for Clinical Communication and Collaboration

Mobile Heartbeat today announced that it has been identified as a representative vendor in the Gartner “Market Guide for Clinical Communications and Collaboration” report. Mobile Heartbeat was named in the care team coordination/management category. The report states that, “To counter unsustainable healthcare costs and mediocre outcomes, healthcare delivery organization (HDO) CIOs have begun to deploy clinical communications and collaboration (CC&C) systems to enable care teams to more closely and efficiently collaborate in the delivery of care.”