Mobile Heartbeat today announced it will be exhibiting at HIMSS15, the Healthcare Information and Management Systems Society (HIMSS) annual conference and exhibition taking place April 12-16, 2015, at McCormick Place in Chicago, IL.
Archive for month: March, 2015
Mobile Heartbeat today announced it will be sponsoring and exhibiting at the Healthcare Technology Innovation Showcase — “Healthcare Innovation 2015 – Mobile, Secure, Interoperable, Coordinated,” hosted by the HIMSS Northern California Chapter on March 31, 2015 at 8×8, Inc. in San Jose, California. This is Northern California HIMSS’ third annual Innovation Showcase.
Mobile Heartbeat today announced that Forest Park Medical Center locations in Fort Worth and San Antonio, Texas have implemented the MH-CURE (Clinical Urgent REsponse) smartphone application to enhance intra-hospital communications. The hospitals, which opened in the fall of 2014, are employing MH-CURE across their organizations in both clinical and non-clinical areas.
Overhead pages, nurse call alerts and yelling down a hallway – what do these all have in common? Answer: Each may contain an important message about a patient, yet there is no guarantee that the message was acknowledged (let alone received) by the correct clinician. These types of generic messages have no delivery receipt, no audit trail and, worse yet, may never even reach the intended recipient.
Consider what constitutes a “directed message” – a sender, a recipient, the status of the message (read, delivered, in transit, etc.) and an audit trail. Defining the sender is straightforward – it could be the patient who activates a nurse call alarm, a clinician who needs to reach anyone available on the unit for a staff assist in a patient room, or an off-site physician who wants to check on the pain level of a patient under their care.
Determining whom the correct recipient should be is the bigger challenge. This is where smartphones carried by clinicians and an up-to-date Care Team Directory are indispensible. The Care Team Directory displays both who is available and who is assigned to each patient’s care team RIGHT NOW, so all patient-specific messages can be “directed” to the correct clinician. Either by name or by role, the recipient for every message can be identified and immediately contacted.
Let’s take an overhead page as an example. Because it is not “directed” to any clinicians, it becomes a generic broadcast that, hopefully, someone will respond to. Worse yet, everyone in the hospital can hear the announcement – patients and their families can hear messages that are really only meant for the clinicians. Not only are these pages unnecessary noise, they can cause additional anxiety and stress to patients and their families who misinterpret these messages.
It may be time to eliminate the generic messages from your facility. The software and connections to legacy systems are available and your staff are likely already familiar with smartphone use. Having all messages directed to the right clinician could have enormous benefits for your hospital’s patient experience as well as the delivery of care.