Choosing the Best Strategy for Deploying Mobility Solutions

More and more hospitals and healthcare networks are reviewing their mobility strategies. At Mobile Heartbeat, we see a number of different rollout strategies put in place, with some more successful than others as a result of some common factors: resources for deployment, current level of technology in the end-users’ hands and, as with everything, timing. These are obvious issues, however it is often more subtle items which are the most challenging.

The most time-consuming issue that we face when implementing the MH-CURE solution is that the mobility solution spans departments which had previously been kept relatively separate: telecoms for communication, security for data retention and PHI, clinical for workflow and IT for wireless and interfaces. Having a project team that can oversee all of these areas is essential to making sure all components come together in a way that satisfies everyone, but, more importantly, provides a simple solution for the end user that fits or enhances their workflows.  Ultimately, the reason hospitals are looking for mobility solutions is to allow clinicians to communicate and do what they should be doing ─ spending more time with patients! The most successful projects that we have run at Mobile Heartbeat have a client project manager who can cover these departments and has clinical knowledge in addition to understanding how the technology will affect users.

Communication is key to any mobility solution and the effectiveness of the solution is heavily reduced if users do not know whom exactly they can communicate with. The dynamic care team feature in MH-CURE gives users that visibility and connects them with the right caregivers for their patient. In the past, caregivers who had to spend time searching or working out how to get hold of someone can now have the ability to reach the entire hospital system with a few clicks.

As with any project, planning is the most important phase. Planning which workflows the mobility solution should affect and what the solution can and cannot be used for is a key task in the rollout. Taking this knowledge into training sessions with users gives them the framework for using the solution and allows you to address any concerns or questions that they might have. A major part of any MH-CURE implementation is planning the training session to ensure that configurations of the solution are set, the users are defined on the system well ahead of time and that use cases from previous deployments are incorporated and socialized during training. Without this, training can often become dull and of limited utility.

The project team at Mobile Heartbeat brings a wealth of experience to any mobility project. When considering your hospital’s mobility strategy, remember that simple solutions might fill in a portion of the technology gap, but without the know-how and clinical understanding that is built into the MH-CURE solution and facilitated by the Mobile Heartbeat project team, you may just end up pushing unwanted technology on already frustrated clinicians.

Eisenhower Medical Center Chooses Mobile Heartbeat CURE Smartphone Application for Clinical Communications

Mobile Heartbeat today announced that Eisenhower Medical Center in Rancho Mirage, CA has completed a pilot and plans to fully implement the Mobile Heartbeat CURE (Clinical Urgent REsponse) smartphone application to enhance clinical communications. During the pilot, clinicians significantly reduced the number of steps it takes for them to find patient information or contact another person on a patient’s care team, cutting their patient response time from several minutes or hours to only a few seconds or minutes.

2015: What to expect in Clinical Mobility

In the New Year, how will Clinical Mobility advance? What trends in mobile use can we expect and what will be the major events? A quick check in with the crystal ball says:

Security is #1

The recent Sony Pictures hack obviously raised public awareness on how damaging a security breach can be. In the Clinical Communications market, security features have been designed into most products from their inception. However, security capabilities may become the #1 item for many potential new users. Best in class security, means much more than just password protection. In 2015, winners will emerge with products that are designed from the server all the way to the smartphone app to include the latest advances in encryption and physical security techniques.

Multi-Site Capabilities

As acute care hospitals evaluate their mobility strategies in 2015, the concept of multi-site use will likely become a priority. Many clinicians have patients under their care in more than one facility and the complexity of having to login/logout whenever they switch the facility view is time consuming and frustrating. Being able to view all of their patients; regardless of where the clinician is located (both inside AND outside the hospital) will become a must-have this year.

The Year of the Mobility Ecosystem

The biggest trend in 2015 will be the availability of clinical mobile apps that work together seamlessly. Think about how you use your smartphone for personal use. When you look-up an address of interest, one click takes you to your mapping app to get directions. When you receive a flight confirmation from an airline in your email, one click adds your boarding pass to your smartphone’s digital wallet.

This level of integration between apps will begin to appear in the clinical space this year. While viewing the information for one of your patients, a single click will take you to the live telemetry waveforms for that same patient. Another click will send a snapshot of the waveform of interest to one of your colleagues to start a consult.

These game-changing clinical applications will come from multiple vendors; each with their own breakthrough capabilities. In addition, you will be able to move from app to app without having to login on every change. Your hospital credentials will securely log you in to each clinical application and your security credentials will only need to be entered at the start of your workday. More importantly, this new ecosystem will embrace the first two concepts above; best in class security and multi-site capability.

Putting it All Together

For the clinician, as well as a hospital’s IT and financial executives, 2015 will bring smartphones and tablets into the facility in even greater numbers. Mobile products will began to transform the provider side of healthcare similar to other information-intensive industries. By putting the critical information into the hands of the clinician at the point of care, a clinician will spend more time practicing medicine and less time trying to find important patient data. In addition, clinicians will be able to locate and communicate with one another faster, more efficiently snd more accurately; this is a must for today’s team-based patient care.

So what’s the bottom line? Since the first information technology products were introduced into acute care hospitals the industry has been dominated by technology that does not easily connect with other products. Mobility systems will be the catalyst to break down these traditional IT silos. Even products and vendors that “don’t play well with others” will need to adapt to this new technology and ecosystem.

But more importantly, providers’ time will be freed up to practice medicine instead of cajoling information out of complex and frustrating legacy computer systems. In turn, patients will receive more responsive and more personalized care – improving quality of care from both the provider and the hospital. And that is why we are honored to produce software to enable this change.

From all of us at Mobile Heartbeat, we wish you a very Happy New Year and look forward to an exciting 2015!